Cancellation & Refund Policy

Booking cancellations made more than 24 hours before the scheduled appointment are refundable in full, with no cancellation fee or administration charge.

Cancellations made within 24 hours of the scheduled appointment, or non-attendance (no-show), incur a £15 administrative and clinical reservation fee to cover allocated phlebotomist time and sample preparation. The remaining balance of your booking fee will be refunded to you in full.

If your schedule changes, you can reschedule your appointment date or time free of charge up to 2 hours before your scheduled slot. You can reschedule by calling our clinic team on 020 7126 8511 or contacting us via WhatsApp on 07845 697477.

Once processed, refunds may take up to 7 working days to appear in your bank account, depending on your card issuer's clearing cycles.

Please note that in compliance with UK banking security standards and anti-money laundering regulations, refunds can only be issued to the original debit or credit card used to make the booking.

Nothing in this policy limits or affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in respect of faulty or misdescribed services.