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Laboratory Equipment


About / Booking Policy

ID Checks

You must bring your photo ID (preferably passport or driving licence) on the day of your test for identity check. This is only required for only for Fit-to-fly (FTF) tests.

Personal Details

You must ensure that the details supplied during your booking is accurate. The following details are required

  • Your Name

  • Date of Birth

  • Passport Number ( FTF tests only) 

  • Email

  • Phone 

  • Gender

  • Ethnicity ( FTF tests only)

  • Your UK Address ( FTF tests only)

  • Your NHS Number (if known)

For FTF test, you may be prevented from boarding your flight if the data supplied during your booking (which will be shown on your travel certificate) is different from the one in your passport.  Failure to give us your correct email address or phone number may delay the delivery of your results within the guaranteed time frame.

Please refer to our Privacy Policy about how we handle your data.

Test Sample

By booking with us, you must consent that our trained clinicians will collect swab samples from your nose and throat in order to carry out Covid-19 test. 

You must arrived 20 minutes before your appointment time to enable test pre-checks.

To ensure the accuracy of the test and avoid any contamination, please observe the following:

  • Do not eat, smoke, drink alcohol or chew a gum 30 minutes prior to the test

  • Brush your teeth before you set off

Cancellation & Refund

Please refer to our Cancellation & Refund policy

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